Jack Ball operating as Jack B. Hair whose registered office is at 

First Floor
314 Regents Park Road
Finchley
London N3 2LT

 

('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

 

1. AGREEMENT

 

By using the Website you agree to be bound by these Terms.

 

2. AMENDMENTS

 

We reserve the right to:

update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

 

3. REGISTRATION

 

You warrant that:

the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

 

(i)The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service team at:

e-mail address: info@jbhair.co.uk
tel: 07818 852616

 

4. PRIVACY POLICY

 

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

 

5. PROTECTING YOUR SECURITY

 

(i)To ensure that you’re credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

 

(ii)We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

 

(iii)By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

 

6. COMPLIANCE

 

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character

 

7. INDEMNITY

 

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

 

8. ORDERS

 

(i)All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

 

(ii)Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (iii) debit your credit, debit card or PayPal account or (iiii) dispatch the goods to you or commence the services, whichever is the later.

 

(iiiii)We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

 

(iiiiii)You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

 

9. CANCELLATION RIGHTS

 

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.

 

(i)If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.

 

(ii)If you wish to cancel a service, we formally request you give at least 48 hours notice prior to the appointment time. Anything less than 48 hours and we reserve the right to retain the full deposit to contribute the overall loss of earnings to the business. In the event of no deposit is taken for the appointment and the 48-hour cancellation policy is not being adhered to the sum of 40.00 GBP will be carried over to the next appointment or invoiced. 

 

(iii)If any products have been prepared, ordered or customised In any way for a service you are  hear by agreeing to the cost of any products that are deemed as non-returnable this includes but is not limited to; Hair Extensions, hair accessories, headpieces, wet line products. In addition you agree that when the appointment is confirmed that you are liable for the cost of any preparation time that takes place prior the appointment, even in the event of the appointment not taking place. It is at the discretion of Jack B. Hair whether the final invoice includes preparation cost.

 

10. PRICE AND PAYMENT

 

All prices shown are at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

 

(i)If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

 

(ii)Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

 

(iii)In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 8, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. (An up-to-date price list can be found at https://www.jbhair.co.uk/pricelist ).

 

(iv)You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation from the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

 

(v)If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment. We will give you at least 48 hours’ notice in advance of any reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order within 48 hours of us sending you this email.

 

(vi) By booking an appointment through the Booking Service, you agree to pay the fee indicated for the booked service to either Jack B. Hair or the applicable Jack B. Hair affiliate or subsidiary using one of our Payment Processors (defined below) for the state in which the booked service is being provided. Payments will be charged (a) the time of the professional service. (b) Via invoice sent by email and (or) sms. Which you will have 30 days in which to make payment.

 

(vi)We will exercise our statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed terms. You will be charged a £15 administration fee for each correspond after 30 days of the invoice being sent. After a further 6 weeks from this date we will refer this onto a debt collection agency and/or begin legal proceedings.

 

(viii)You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

 

(vii)We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

 

(xi)Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:

e-mail address: accounts@jbhair.co.uk 
tel: 07818 852616

 

11. ELIGIBILITY TO PURCHASE

 

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.

 

(i)By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

12. INTELLECTUAL PROPERTY

 

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

 

13. LIMITATION OF LIABILITY

 

Notwithstanding any other provision in the Terms, nothing in these Terms:

affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.

 

(i)The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

 

(ii)Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of the Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and failure of the Website to meet your requirements.

 

(iii)To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

 

14. SEVERANCE

 

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

 

15. WAIVER

 

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

 

16. ENTIRE AGREEMENT

 

These Terms form the entire basis of any agreement reached between you and us.

 

17. LAW AND JURISDICTION

 

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

 

18. Returns

 

Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.

Please see our full returns policy here: www.jbhair.co.uk/legal

 

19. REVIEWS

 

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

 

(i)You grant www.jbhair.co.uk and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.

 

(ii)You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

 

(iii)You agree to perform all further acts necessary to perfect any of the above rights granted by you to www.jbhair.co.uk, including the execution of deeds and documents, at the request of www.jbhair.co.uk.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to www.jbhair.co.uk:

The content and material is accurate;
Use of the content and material you supply does not breach any applicable www.jbhair.co.uk guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify www.jbhair.co.uk for all claims brought by a third party against www.jbhair.co.uk arising out of or in connection with a breach of any of these warranties.

 

20. MULTI-BUY OFFERS

 

This offer applies only to qualifying items listed in the Multi-buy area of this Website.

Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multi-buy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.

 

21. GIFT WITH PRODUCTS PROMOTIONS

 

(i)Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.

 

(ii) In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to 'purchase' the free gift without purchasing the product it is provided free with and any attempt to 'purchase' the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is despatched to you, you shall be obliged to return the free gift upon written request.

 

T&C last update: 21/06/2021

 

PRIVACY POLICY

 

This privacy policy applies between you, the User of this Website and Jack B. Hair, the owner and provider of this Website. Jack B. Hair  takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

DEFINITIONS AND INTERPRETATION

1.  In this privacy policy, the following definitions are used:

Data collectively all information that you submit to Jack B. Hair  via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);

Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

GDPR the UK General Data Protection Regulation;

Jack Ball Hair ,  we  or us  Jack B. Hair  of 1st floor ,  1st Floor, 314 Regents Park Road,   London,  N3 2LT;  

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

any third party that accesses the Website and is not either (i) employed by Jack B. Hair  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Jack Ball Hair  and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, Www.Jbhair.Co.Uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.  In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3.  This privacy policy applies only to the actions of Jack B. Hair  and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4.  For purposes of the applicable Data Protection Laws, Jack B. Hair  is the "data controller". This means that Jack Ball Hair  determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5.  We may collect the following Data, which includes personal Data, from you:

a. name;

b. gender;

c. contact Information such as email addresses and telephone numbers;

d. demographic information such as postcode, preferences and interests;

e. IP address (automatically collected);

f. web browser type and version (automatically collected);

g. operating system (automatically collected);

h. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

i. in each case, in accordance with this privacy policy.

HOW WE COLLECT DATA

6.  We collect Data in the following ways:

a. data is given to us by you ; 

b. data is received from other sources; and

c. data is collected automatically.

Data that is given to us by you

7.  Jack Ball Hair  will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you register with us and set up an account to receive our products/services;

c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

d. when you enter a competition or promotion through a social media channel;

e. when you make payments to us, through this Website or otherwise;

f. when you elect to receive marketing communications from us;

g. when you use our services;

in each case, in accordance with this privacy policy.

Data that is received from third parties

8.  Jack Ball Hair  will receive Data about you from the following third parties:

a. Data that is received from publicly available third parties sources

9.  We will receive Data about you from the following publicly available third party sources:

a. Data that is collected automatically

10.  To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

11.  Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvement of our products / services;

c. transmission by email of marketing materials that may be of interest to you;

d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

12.  We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

13.  For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

14.  When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

15.  We may share your Data with the following groups of people for the following reasons:

a. our employees, agents and/or professional advisors - to obtain advice from professional advisers;

b. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;

in each case, in accordance with this privacy policy.

Keeping Data secure

16.  We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

17.  Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@jbhair.co.uk.

18.  If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

19.  Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

20.  Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

21.  You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

22.  To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@jbhair.co.uk.

23.  If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

24.  It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

25.  This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

26.  Jack B. Hair may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Jack Ball Hair . Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

27.  We may also disclose Data to a prospective purchaser of our business or any part of it.

28.  In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

29.  This Website may place and access certain Cookies on your computer.    Jack B. Hair  uses Cookies to improve your experience of using the Website and to improve our range of products and services.   Jack B. Hair  has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

30.  All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

31.  Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Jack B. Hair  to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

32.  This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

33.  You can find a list of Cookies that we use in the Cookies Schedule.

34.  You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

35.  You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

36.  It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

37.  For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

38.  You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

39.  If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

40.  Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

41.  This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

42.  Jack B. Hair  reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  You may contact Jack B. Hair  by email at info@jbhair.co.uk.

 

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary We use the following strictly necessary cookies:

Description of Cookie; We use this session cookie to remember you and maintain your session whilst you are using our website

 Analytical/performance - We use the following analytical/performance cookies:

Description of Cookie - The Purpose: We use this session cookie to remember you and maintain your session whilst you are using our website

 
 

RETURN & REFUND POLICY

 

If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item Jack B. will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

 

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

 

Jack B. Hair will not issue refunds for products purchased through other entities, such as distributors or retail partners.

 

Returned items must be delivered to us unused, in original packaging, and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore we recommend an insured and trackable mail service.

 

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

 

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

 

If you are unhappy with any service for any reason please let us know in writing within 14 days of the appointment via: info@jbhair.co.uk 

Anything outside of the 14 day period will be deemed as your responsibility. If additional work has to take place as a result of anything that is the responsibility of Jack B. Hair, there will be no additional charges and you will be compensated with additional service credit and/or products for your time. 

 

We require that you do let us know in the previously stated amount of time and that you agreed to a follow-up appointment within four weeks of the initial appointment to make corrections. A refund will not be presented at any point. If for any reason you do not feel comfortable with returning to the business, you are offered a minimum of three independent non-bias hair professionals, whom you can with for a corrective appointment at no additional cost.

 

However, if the result which you are unhappy with is deemed to a result something yourself or that of anyone you have previously enlisted for hair services, you will be be responsible for additional costs to achieve the desired result, as well as any costs relating to the initial appointment.

 

By booking an appointment via Jbhair.co.uk or any of our booking platforms you agree to our return & refund policy in its entirety.

 

Cookies Policy 

This website, www.jbhair.co.uk (the "Website"), is operated by JB Hair. This Cookies Policy was created 21/03/2021

What are cookies?

Cookies are a small text files that are stored in your web browser that allows JB Hair or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on JB Hair website. Information regarding cookies from this Cookies Policy are from the Privacy Policy Generator.

Cookies might be used for the following purposes:

  • To enable certain functions

  • To provide analytics

  • To store your preferences

  • To enable ad delivery and behavioral advertising

 

JB Hair uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on the JB Hair Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the JB Hair Website and other websites that you've visited.

What are your cookies options?

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can I find more information about cookies?

To learn more about cookies, please read "What Are Cookies".

CANCELATION POLICY

A deposit is taken to secure your appointment. Appointments can be cancelled or rescheduled up-to 48h before the start of the service. Appointments cancelled with less than 48h will only be able to redeem half of the deposit from the final bill. No show appointments will forfeit their deposit.